Support & Documentation

    Get help with any SmartVisuals custom visual for Power BI

    Write to us

    Licences for a team, a visual that misbehaves, a visual you wish existed: one form for all of it.

    Used only to answer you. See the privacy policy.

    Report a Bug or Request a Feature

    Every report is read by the developer of the visual and gets an answer within two business days. Use the public board when others may hit the same thing (and can vote for it); use e-mail when the report needs your data or files. To get a fix fast, include:

    • the visual and, if you know it, its version
    • where it happens: Power BI Desktop (with its version), the Power BI Service, a mobile app, or an export to PDF or PowerPoint
    • what you expected and what you see, ideally with a screenshot
    • the field mapping, or a small anonymised .pbix that shows the problem
    Report a bug on the public board · Request a feature or vote for one · Report privately by email

    Fixes ship as updates through Microsoft Marketplace and install automatically; the version that carries a fix is named in the reply and listed in the release notes.

    Documentation by visual

    Every visual's page carries its own documentation: getting started, free and premium features, FAQ, troubleshooting, accessibility and release notes.

    KPIs, finance and trends

    Projects, processes and time

    Surveys and research

    Statistics and distributions

    Comparison and structure

    Infographics and fun

    AI

    General Questions

    In Power BI, open the visuals pane, click "..." → "Get more visuals", and search for "SmartVisuals" — or open the product's listing on Microsoft Marketplace and click "Get it now". Once added, the visual appears in your visualizations pane like any built-in visual.

    It depends on the product. Visuals sold through Microsoft Marketplace (such as the Gantt Chart) use Microsoft's per-user licensing — you purchase and manage licenses in the Microsoft 365 admin center, and the visual unlocks automatically for licensed users. The AI Chatbot is licensed through this website with a license key you enter in the visual's format pane. Every paid plan starts with a 30-day free trial. Step by step, with what an unlicensed reader sees: Licensing and trials.

    Our visuals process your report data entirely inside Power BI — nothing is sent to our servers. The AI Chatbot is the one exception: when you ask a question, relevant data is sent to an AI provider (via the included SmartVisuals relay, or directly with your own API key if you prefer). See our Privacy Policy for details.

    For purchases made through Microsoft Marketplace, billing and refunds are handled by Microsoft according to the Microsoft commercial marketplace terms. For AI Chatbot subscriptions purchased on this website, contact us at hello@smartvisuals.io.

    MCP for AI agents

    SmartVisuals publishes a Model Context Protocol server so AI report-authoring agents can discover visuals, inspect data roles and retrieve PBIR binding snippets. The server is registered in the official MCP Registry as io.smartvisuals/catalog.

    Add to Claude Desktop / Claude Code

    claude mcp add --transport http smartvisuals https://www.smartvisuals.io/mcp

    Add to VS Code

    Add to .vscode/mcp.json:

    {
  "servers": {
    "smartvisuals": {
      "url": "https://www.smartvisuals.io/mcp",
      "type": "http"
    }
  }
}

    Four read-only tools: find_visuals, get_visual, get_binding_example, list_visuals. See the MCP endpoint for details.